Onboarding ke ache aur bure dono pehlu samjhon
Jab maine training shuru ki thi toh pehle kuch basic steps the jo clear the, par jab rozana kaam karne laga toh system bar bar hang karta tha. Dialer ka interface bhi kaafi complicated laga, regular use ke baad bhi mujhe samajh nahi aaya ki kaise efficiently use karun. Database feature thoda acha laga, par wo updates itne frequent hote ki har baar naye naye bugs dikhne lage. Onboarding flow mein initial waqt thoda loss hua, kyunki training materials thode outdated the aur naye functions cover nahi kiye gaye the. Telephonic support ko call karne par wait jyada hota tha aur kabhi kabhi response bhi slow milta tha. Invoice aur payment process smooth raha, wo to mujhe pasand aaya. Par software ki overall usability itni achhi nahi lagi aur main frustrating feel kar raha tha ki maine itna time kyun invest kiya. Agar system robust hota toh shayad main isse use karta rahunga, lekin ab lagta hai ki kaafi cheezein improvement ki zarurat hai.