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WFHI review

Onboarding kaafi tough raha

1 out of 51 of 5Verified customerTraining and onboarding

Onboarding kaafi tough raha

Main soch raha tha ki training thodi smooth hogi, par shuruaat hi confusing thi. Jab main onboarding process start kar raha tha, toh bahut saare technical issues aaye jisme mujhe dusri baar help leni padi. Mera dialer sahi se connect nahi hua, aur database feature samajhne mein bhi problem hui. Support se baat karte karte mujhe laga ki main phir se unse madad mangunga, kyunki har step pe kisi na kisi cheez ko samajhna mushkil tha. Automatic updates ke baare mein toh mujhe pata bhi nahi chal paaya ki kab hua, baseline training ke baad bhi kai cheezein clear nahi ho paayi. Invoice process bhi complicated laga, time waste hua. Basically, abhi mujhe lagta hai ki agli baar bhi mujhe kisi ka assistance lena padega, kyunki software ka flow mera kaam karne ke tareeke ke hisaab se suit nahi karta. Thoda frustrating experience raha ye mera onboarding and training process, mujhe laga tha ki zyada straightforward hoga.

Swapnil RadhakrishnanDelhi, IndiaExperience: Published:
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