Onboarding ka training content thoda fragmented tha
Main soch raha tha ki aapke training modules bilkul different honge jo maine pehle dekhe hain, lekin honestly baat yeh hai ki kuch aspects theek the, par overall experience thoda disappointing raha. Jo onboarding flow tha, wahi jagah jahan par best guidance milni chahiye thi, wahan kaafi gaps lage. Aapne jo software features explain kiye, unkii depth kam thi, especially jo database feature hai, usko samajhne mein mujhe pehle use kiye gaye tools se zyada struggle karna pada. Training ke andar calling tools ke use par practical examples kam the, toh samajhna mushkil tha. Haan, ek positive baat yeh rahi ki support team se jo telephonic assistance mili, woh timely thi aur quick response mila, jo help kar raha tha during setup. Lekin baki onboarding steps proper flow mein nahi the; kabhi kabhi lagta tha ki training session adhoora reh gaya hai jisse mujhe self-learning zyada karni padi. Aapko chahiye ki training ko zyada structured banaya jaye jisse naye users ko clarity mile aur unka time waste na ho. Maine pehle dusri training bhi try ki thi jo zyada seamless experience deti thi, yeh uski jagah thoda confuse karne wala tha.