Onboarding ka order kuch ajeeb laga, par payment process fine tha
Mujhe lagta hai sales aur pre-purchase ke steps ka order thoda ajeeb tha. Jab main naye user ki tarah sign-up kar raha tha, toh pehle payment ke baare mein poora karna padta, par training aur software ka overview thoda baad mein mila. Isse jo onboarding experience tha wo thoda off lag raha tha, kyunki mujhe software ka use samajhne mein time zyada laga. Pehle toh dialer aur database features ko explore karne ka option nahi tha, mujhe laga ki ye steps ek logical progression mein nahi hain. Invoice milne mein koi problem nahi thi aur payment system ne achha kaam kiya. Lekin phir bhi software mein updates automatic aane ke bawajood, mujhe lagta hai ki jab tak main un basic tools ko achhi tarah samajh nahin paata, tab tak kaafi confusion rehta. Onboarding ke dauran jab main telephonic support se baat karta tha, toh wo thode dull lagte the, matlab zyada helpful hone ki jagah sirf basic queries solve karne wali service thi. Jo part sabse yaad rehta hai, wo ye tha ki mujhe kabhi kabhi lagta ki process mein pehle thoda aur clarity deni chahiye thi taaki steps samajhne mein aasan ho. Toh yeh time-wise structure thoda ajeeb laga.