Onboarding ka order bilkul bekar tha
Pehle toh mujhe laga ki sign-up process simple hoga, par yeh kya, steps kaunse ekdum ulte-pulte lage. Pehle database setup karne ko kaha, fir dialer tools ke liye training dekhni padi. Matlab, agar main pehle dialer samajh leta toh shayad kaam jaldi hota, par yahan toh sab confused ho gaya tha. Aba main baar baar usi point pe laut raha tha ke agar pehle mujhe calling tools sahi se samajh aate toh baaki sab smooth hota. Support team se bhi pucha toh unhone bhi sahi order ke baare me clear nahi bataya. Is poori process me mujhe baar baar apna workflow adjust karna pada, jo ki frustrating tha. Yeh software aur onboarding jitne bhi steps khud banaye hain, unka sequence bilkul intuitive nahi hai, lagta hai ki bina kisi testing ke sab kuch launch kar diya gaya hai. Bas, yehi ek cheez thi jisne mera pura experience kharaab kar diya.