Onboarding just wasn’t what I expected, honestly
I was expecting the onboarding process to be smoother and more supportive on a day-to-day basis compared to what I actually experienced. The training felt disjointed, and there were gaps in how the dialer and database features were explained that made daily use frustrating rather than straightforward. I hoped the automatic updates would make things easier, but instead, they sometimes introduced new glitches that slowed me down. I compare this to other software trainings I've used, where the daily support was way more hands-on and clear, which helped get me comfortable quickly. Here, the telephonic support was hit-and-miss, and I often felt stuck waiting for responses. Payments and invoicing were simple enough, which was a small relief. Overall though, the onboarding and training didn't set the right pace or level of detail to match my needs day to day. If I'd expected it to be thorough from the start, then this lack of consistent follow-up support especially stands out.