Onboarding itself was okay, but the wait to proceed was frustrating
The training provided was reasonably structured, which deserves acknowledgment. However, it took a considerably long time before I was able to get started properly with the software. The onboarding process felt unnecessarily drawn out, and certain steps were not clearly communicated to me in advance. This delay disrupted my workflow and reduced my confidence in the platform's efficiency. While the telephonic support was helpful once I managed to reach it, the wait times on initial setup and introduction phases were disappointing. I expected a smoother, faster onboarding experience given the promises made during sign-up and invoicing. They did keep the software updated automatically, which did help somewhat in stabilizing the experience later, but that initial delay soured my impression.