Onboarding is basic, not for real troubleshooting
Training and onboarding covered the basics well enough. The initial sessions explained the core workflows, like managing the database and setting up the calling tools. However, when I encountered errors during configuration, it was evident the system wasn’t prepared for complex issues. The support was reachable through calls, but they could only offer standard troubleshooting steps, not tailored solutions. Automatic updates sometimes caused unexpected changes without prior notice, which disrupted my workflow briefly. The sign-up and payment process was straightforward. This setup is suitable for those comfortable with technology who want a simple introduction. But if you need thorough assistance when things go wrong or want detailed support, this might not be for you. The software works as intended under normal conditions but isn't very forgiving or flexible beyond that. If you prefer a hands-off slightly basic onboarding and can handle occasional hiccups, then it’s fine. Otherwise, you may find it lacking in adaptability and personalized guidance.