Onboarding hours weren't quite the fit I expected
I had hoped the training and onboarding schedule would align better with the hours I normally work, but it only partially matched my needs. The sessions sometimes started at times that clashed with my regular working hours, which made it difficult to stay fully engaged. On the other hand, the training content itself was well-organized and the pacing felt mostly reasonable. I found that I had to adjust my schedule occasionally, which was a bit tiring over the course of the onboarding week. Nevertheless, the resources provided for self-study helped me catch up when I couldn’t attend live sessions. It’s clear that the program tries to accommodate various schedules, though I think there could be more flexibility to better suit those of us working outside typical office hours. I’ve gone through similar training before and explained this point a few times, so I’m not surprised by these scheduling hiccups, but it would be nice if it improved in the future. Despite this, I do feel that the core training prepared me decently for using the software and calling tools. The mix of fixed session times and self-guided materials is a decent approach, just not ideal for my daily routine.