Onboarding hours didn’t match my schedule well
The training and onboarding were available over several sessions across the week. However, the times they were scheduled to happen were not very compatible with the hours I am working. I could attend only a few live interactive training calls due to time conflicts, which meant I had to rely more heavily on recorded sessions and self-exploration. While the content itself was informative, having less chance to engage in real-time slowed down my progress, as I missed the immediate answers that live trainers provide. The sign-up and software access initiation went fine, and I have no complaint about those parts. But the scheduled hours for the live sessions do not appear to cater well to users in different time zones or with alternate working shifts. This mismatch made onboarding feel a bit disconnected from my own workflow hours. Overall, I had to adjust considerably on my own to fill the gaps left by the timing constraints, which I would not say is ideal.