Onboarding helped but was a bit of a struggle when errors happened
I started with WFHI's training and onboarding sessions intending to get comfortable with managing remote workflow software. The onboarding material covered most of the basics and was structured reasonably well. However, when things went wrong — like errors during sign-up or issues connecting to the dialer — the recovery process wasn't seamless. There were moments where I had to repeat steps or contact support for telephonic assistance. The support team did respond helpfully but navigating through the troubleshooting steps took repetitive effort on my part and some patience. The database setup was straightforward at first, but managing data inconsistencies later required referring back to training modules multiple times. Overall, the onboarding did equip me with the knowledge needed to recover from common mistakes, but it wasn't a completely smooth ride, especially during technical glitches. It took consistent effort and some trial before I felt confident using the software daily.