Onboarding handled errors well but with some friction
I encountered a hiccup during onboarding when the database import failed due to incorrect formatting, which initially slowed my setup. The training modules did cover the import process, but the error handling walkthroughs could have been clearer and more detailed for beginners. Despite this, the support team was quite prompt on the phone, guiding me through correcting the file format and successfully uploading the data afterward. The rest of the onboarding, including dialer configuration and initial calling tests, proceeded with minimal issues and generally solid guidance. What stood out was that even when things went wrong during the critical early phase, the system and team combined to get me back on track fairly efficiently. Automatic updates didn’t disrupt my workflow during this period, which I appreciated. The only downside was that the wait on support call hold times extended my total onboarding duration a bit, but that was the only notable friction. Overall, I’d say the process did the job in terms of training and support despite this minor practical snag.