Onboarding had some unexpected gaps
Prior to starting with the training and onboarding, I had certain expectations based on the pre-purchase information provided. I anticipated a comprehensive introduction to all features and a clear guide through each step, but the actual experience was mixed. On the positive side, the initial training sessions provided a solid foundation, covering the basic functionalities of the software and familiarizing me with the call tools and dialer. However, certain aspects, especially related to the database management and automated updates, were not explained in depth, which led to some confusion during actual usage. Additionally, the onboarding flow felt a bit rushed at times, and some materials seemed out of sync with the current interface. The telephonic support was accessible but not always as helpful as I had hoped, especially when I encountered issues beyond routine questions. While the sign-up and payment parts went smoothly, the overall training portion did not fully match the clarity or detail I expected. It was neither entirely inefficient nor particularly thorough, resulting in an experience that was fairly balanced but could benefit from more consistency and completeness.