Onboarding had repeated waits but training was thorough
The training sessions provided good detail, giving a solid understanding of the software workflows. I appreciated the structured modules, which repeated key concepts to reinforce learning; this helped me grasp the more complex parts of the remote tools. However, there were moments during onboarding where I had to wait for system processes to complete. Sometimes the wait times were unexpectedly long, slowing down progress and affecting momentum. Despite this, the navigation through the training content was clear and manageable, which balanced out those longer pauses. The trainers also demonstrated patience, which made the overall experience more positive. I think the balance of deliberate repetition with the occasional delay in system response made for a somewhat mixed experience. On one hand, the thoroughness aided understanding, on the other, the waiting interrupted flow. I would suggest slightly smoother onboarding pacing to match the thorough training, but overall, I feel the preparation was effective and the software's features were explained satisfactorily.