Onboarding had its ups and downs, the phone support stood out
I started the training with WFHI feeling optimistic, moving through the onboarding flow step by step. The video tutorials for the software and dialer were clear and helped me understand how to use the calling tools and manage the database features. However, halfway through the process, I encountered a technical glitch that prevented the dialer from syncing with my contact list. At first, I tried to troubleshoot on my own following the training, but it wasn’t straightforward. After reaching out to telephonic support, I was impressed by their responsiveness and clear explanation, which helped me get past the issue efficiently. The sign-up and payment process was smooth, with invoicing clearly laid out; this made the administrative side hassle-free. Automatic updates to the software happened quietly in the background, which was convenient. Still, I felt a little let down by the lack of troubleshooting tips in the training materials; this part needed more depth. The database feature itself was powerful enough for my workflow, but the initial confusion about what was permanent versus temporary changes slowed me down. It wasn’t a bad experience, but not perfect either. The thing that stood out positively was the support staff’s helpfulness. They bridged the gap where training missed, which I appreciated as I completed the process.