Onboarding had good points but struggled with errors
I had some expectations about how the onboarding training would cover troubleshooting, but the experience was mixed. On one hand, I appreciated the structured training sessions that provided a solid overview of using the database and calling tools. However, when I encountered technical issues, I found the support a bit slower and less clear than expected. For instance, the dialer tool would sometimes fail to connect and while I assumed the training would have prepared me to handle that smoothly, I still had to wait for deeper assistance to resolve it. The sign-up and payment processes were straightforward, which was good, but the training’s handling of errors didn’t quite meet what I anticipated. Overall, I would say the onboarding experience was average, effective in parts but needing improvement in how it equips users for unexpected problems.