Onboarding had good bits but missed a few crucial things
Hey, so I've been going through the WFHI training and onboarding recently, and honestly, it was a mix of good and meh. The steps started off pretty well with the basics of using their dialer and database, which made sense as a first stop. But then I felt like some instructions were a bit out of order or missing context. Like, I was shown the calling tools before fully understanding how the database could be integrated, which kind of threw me off a bit. Also, the automatic updates feature was mentioned much later, which I think would have helped me troubleshoot some early glitches had I known about it. That said, the sign-up and invoicing process was straightforward, so that part didn't need much explanation. Oh and the telephonic support was reachable, but I rarely needed it because the trainings covered the essentials, even if briefly. I think the onboarding could benefit from a small tweak to shuffle some sections to make the flow smarter and smoother. But overall, the training helped me get a grip on the basics even though there's a bit more tweaking needed to nail the order of steps.