Onboarding had a rough patch but overall worked well
During the onboarding, there was a moment when my call with the support team dropped unexpectedly. It was frustrating because I was trying to sort out the dialer setup which is critical for remote calling. What stood out, though, was how quickly the team followed up by phone to pick up where we left off. That showed me they take the support seriously. Beyond that one hiccup, the rest of the training was handled smoothly. The steps were clear enough that I rarely had to pause and figure things out myself after that incident. The automatic updates didn't disturb my workflow either, which was nice. Payment and invoicing processes went off without a hitch too, so no distractions there. I think where the product shines is in the combination of thorough training and ongoing support, even if the unexpected does happen. It’s those touches that set it apart from other solutions I’ve tried. In the end, turbulent start aside, they more than made up for it during the rest of my introduction journey.