Onboarding had a few steps that felt unnecessary and frustrating
I was hoping for a smoother training and onboarding process, but it turned out to be more complex than I expected. The initial setup involved a number of one-off activities that seemed useful at first but didn't really help with the ongoing use of the software. I spent a lot of time trying to get the dialer to work alongside the database feature, but some mismatches in functionality caused extra effort on my part. The automatic updates didn't help much either because they occasionally introduced new quirks requiring fresh support calls. Though the telephonic support was somewhat helpful, it didn't fully resolve my issues, which left me questioning the long-term fit. The invoicing and payment process was transparent enough, but honestly, the overall setup frustration weighed heavier on my opinion. I saw some promise but mostly felt a mismatch between what was needed and what was delivered in the training and onboarding.