Onboarding had a few hiccups but resolved properly
I started with the training and onboarding process with clear expectations. The initial setup was smooth; the software interface guided me fairly well, and the training module was informative. However, I encountered issues during the database integration step. The syncing wasn’t seamless, and some data fields didn't map correctly, which caused a delay in starting my workflow. I raised a ticket and got responses from support, but the pace was slow and sometimes I needed to repeat my issue multiple times before they understood it. On the other hand, I appreciated the patience of the training staff who walked me through the problem during webinars. The dialer tool worked fine after initial configuration, and updates pushed automatically without breaking my settings. For the payment system, invoicing was straightforward and transparent. I found the telephonic support helpful when I had billing queries, and they responded promptly. To sum up, the onboarding was a mixed bag: the basics were handled well, but specific technical glitches caused frustration and required persistence to overcome. I think they could improve the troubleshooting speed for a better experience. Overall, I’m neutral on whether I would recommend it yet, as the software’s capabilities are good but some backend processes need polish for smoother onboarding.