Onboarding guidance mostly clear, but some pacing uneven
I found the training and onboarding experience largely positive, especially the detailed modules explaining the software’s features. The instruction on using the calling tools and database was comprehensive and paced reasonably well during the initial days. However, I did feel that at times the material moved too quickly for me to fully absorb certain concepts, especially around the workflow automation aspects. While the live support was ready to assist, I prefer to minimize calls and try independently. So, the onboarding materials being slightly denser than I expected meant I might seek help again next time, particularly when it comes to advanced features. The automatic updates were seamless and didn’t disrupt my setup, which was a relief. Overall, a well-structured training program with just a bit more time needed to accommodate different learning speeds. The invoicing and payment stages were straightforward, which helped the overall beginning feel stable enough to continue.