Onboarding good, but not for every style
I've tried a few platforms before, and this one's training and onboarding felt different. The step-by-step guidance was decent, and I liked the coverage on the software features. However, some parts could be a bit confusing if you're used to more hands-on or live support. I often found myself pausing to reread the instructions, which slowed down my progress. The database feature walkthrough was helpful though. Also, the calling tools setup was a bit fiddly at first, but I figured it out after a day or so. The training didn't feel quite as interactive as I expected compared to other platforms I've used. So, I think this would suit self-motivated learners who are comfortable figuring things out on their own, rather than those requiring a lot of live hand-holding. I appreciate the overall approach, but it could be more flexible for varying learning styles. That said, once past onboarding, the software felt solid and reliable. Mixed feelings really — good in many respects but not perfect for everyone’s way of picking things up.