Onboarding glitch: progress tracking failed
My overall experience with the training and onboarding was frustrating mainly because of how it handled errors. From the start, things went wrong when I tried to track my progress through the onboarding steps. The software wouldn't save my last completed step properly, so I had to restart several modules that I had already finished. That was really time-consuming and affected my motivation. On the upside, the call dialer tool worked without issues, which is something I appreciated amidst the difficulties. The training content itself was useful and reasonably clear, but the onboarding flow lacked robustness in handling mistakes. Technical glitches during setup also caused delays, and telephonic support took quite a while to respond, which made resolving issues slower than expected. Overall, the negative aspects outweighed the positives, so I am giving it a low rating. If they improve error handling and support response times, the experience could be markedly better.