Onboarding flow was smooth but last step was confusing
I recently completed your training and onboarding program, and overall I found the steps mostly in a sensible order. Starting with the introductory modules helped me get a good grasp before moving to the hands-on parts, which I appreciated. However, near the end, I encountered some confusion with the integration setup step — it felt a bit rushed and out of place compared to earlier, more methodical phases. Maybe breaking that down into smaller, clearer parts would help others follow better. Still, your support during onboarding was quite responsive; I could get quick clarifications when stuck, which made the process easier to manage. The training content itself was rich in detail and relevant examples that matched well with the software functionalities we were using. I liked how the calling tools and dialer were introduced only after I had a solid background from the database feature sessions, as this progression felt natural and helped me understand how each piece connects in the workflow. Despite my gripe about that final step, I think you’ve structured the training well for new users. I would recommend streamlining the last module so future users don’t face the same hiccup I did while getting fully onboarded.