onboarding felt way too long for what it is
I started my training with some excitement, but honestly, the onboarding steps didn't feel in a logical order. The initial sign-up was straightforward, but then the training modules jumped between topics without building on each other properly. At one point, I had to switch between the calling tools and database management tutorials abruptly, which was confusing. The dialer setup came much later than it should have, leaving me unable to try the feature early on. It took quite a bit of time going back and forth to understand how automatic updates might affect my workflow. Though the telephonic support was okay when I reached out, I found the wait times unnecessarily long and not aligned to my working hours. Eventually, I managed to proceed, but it felt like the steps were scattered rather than following a sensible, progressive sequence. Honestly, I expected the whole thing to be quicker and more intuitive. The training could have been much more efficient if organized logically to ensure newcomers understood each aspect before moving on. Overall, it took longer than I wanted, and I felt it could have been better planned.