Onboarding felt uneven, support responsiveness could improve
The entire training and onboarding period felt quite drawn out, as if some parts went smoothly while others lagged behind. The initial training modules were well-structured and informative, but when I needed help with specific workflow configurations, response times from support varied markedly. Sometimes I would receive a helpful call within hours, but on other occasions the delay extended to days, leaving me somewhat frustrated. This inconsistency made the overall onboarding process feel patchy rather than seamless. While the training content itself was adequate and covered the necessary software features, the uneven support responsiveness impacted how confident I felt about adopting the platform fully and quickly. Despite these issues, the automatic updates kept improving the software without requiring much from my side. In one phrase, the onboarding experience was a mix of encouraging guidance punctuated by sporadic support lapses that slowed progress.