onboarding felt too slow for mistakes
The time it took to get everything set up when problems occurred was frustrating. When I made errors during training, the process didn't adjust quickly enough or provide immediate clarity, so progress felt stalled. Waiting for telephonic support to guide me through fixing issues often took longer than expected and slowed down my entire onboarding experience. The updates sometimes changed how things worked mid-training, making it harder to keep track of what was current. While some support was available, it wasn't always immediate and sometimes left me uncertain on how to proceed without repeated calls or emails. Registering and entering payment details moved at a reasonable pace, but the actual learning and readiness phase was prolonged because issues weren't dealt with instantly. Overall, the system needs to handle user mistakes more efficiently so the onboarding process doesn't drag as much as it did in my case.