Onboarding felt smoother than I expected
I approached the training and onboarding expecting a fair bit of jargon and confusing labels because that’s often the case with new software. Surprisingly, the wording and labels were clear and mostly intuitive, which made moving through the modules easier than I anticipated. There were a few sections where the labels didn’t fully match what I expected based on other software I’ve used, especially around the dialer setup. Still, the comparative ease with which I got through the training felt encouraging. The onboarding overall gave me a sense of control and understanding, which helps when you are setting up remote workflows. My only mild critique would be to tweak certain labels to perfectly align with user expectations, but I’d say the whole experience was straightforward and well-structured in one phrase: pleasantly user-friendly.