Onboarding felt slow due to limited responsiveness
I started out pretty hopeful about the training and onboarding process, but I have to say the responsiveness from the support people felt lacking at times. When I was trying to get guidance on how to best use the database feature alongside the calling tools, replies were delayed, which left me a bit confused. The software itself seemed fine and the automatic updates happened without hassle, so I am not complaining on that front. However, the human angle was what felt missing. It was difficult to be certain if my questions were understood fully or if there was a better way to get through the steps. Perhaps the telephonic support was overwhelmed or just slow, but it made me pause and wonder if this was the right pace for me. I was able to get some answers eventually, but the process could have been smoother with more timely communication. I might be willing to stick with it if the responsiveness improved.