2 out of 52 of 5Verified customerTraining and onboarding
Onboarding felt rushed and out of sync with my hours
You need to understand your users better because the training sessions were scheduled at times that just didn’t fit with my actual work hours. The onboarding process felt rushed, leaving me confused about some software features, especially the automatic updates and database usage. I had to repeatedly ask for clarifications, but the telephonic support was also not very available during my active hours. Payment and sign-up procedures were clear enough, but the training and onboarding gave me a frustrating feeling and made it harder for me to make full use of the software. I think you should reconsider service timings for better user experience.