Onboarding felt repetitive and slow to click
From the start, the onboarding and training process seemed to drag more than I expected. There was a lot of repetition in the modules, and I often felt like I was going over familiar information unnecessarily. Waiting between sessions also slowed the momentum I was hoping to build for getting used to the software. The dialer and database features were demonstrated multiple times with small variations that felt redundant. I understand that some review and practice help retention, but here it felt excessive and ate into the overall learning time. The sign-up and payment processes were clear and swift, which was one of the few positives at the beginning. The automatic updates happened quietly during this period, but due to the slow onboarding pace, I never really got the chance to utilize the new features early on. The telephonic support promised priority help, yet I didn’t find myself needing to call often because the wait and repetition made the process a bit frustrating rather than eye-opening. Honestly, the moment it was supposed to click didn’t arrive clearly for me.