Onboarding felt overwhelming and unclear
The initial training and onboarding experience felt frustratingly out of sync with my expectations. The labels and wording used throughout felt inconsistent, which made understanding where to go next more confusing than helpful. I found myself guessing at meanings rather than following clear instructions. The software promised seamless setup, but the training didn’t support that promise, making me hesitant about proceeding further. Although some parts of the interface appeared straightforward, the lack of clear, warm guidance left me feeling unsupported and unsure if I was doing things correctly. Without clearer descriptions and better communication, I struggled to even finish the onboarding. The telephonic support was slow to respond and not always able to clarify things either, compounding the difficulty. This felt like an unnecessarily tough process for something that should be straightforward.