Onboarding felt one-time only, support was lacking
I was hoping the setup and training would be smooth and ongoing, but most of what I encountered felt like a one-off task. For example, the initial onboarding walkthrough was okay, it gave me a brief glimpse of the software capabilities but after that, there wasn’t much proactive follow-up or continuous guidance. I felt lost when I tried to adjust workflows later on. The training materials helped a bit at first, yet they didn’t cover some updates that arrived automatically, so I was unsure if I was using the tool correctly over time. It seemed like the updating process was hidden and not well explained during the initial phase and neither were my questions about it answered effectively. I wish there was more hands-on support beyond the start because it all felt very solitary after signing up. The sign-up process itself was fine, but that initial ease did not extend through the working days as much as I expected. I kept wondering if the ongoing experience was meant to be so hands-off or if I just missed some steps. My overall sense is that the training and onboarding could be more proactive and adaptive, rather than mostly a one-time setup with limited ongoing assistance.