Onboarding felt nothing like I expected
Before signing up, I thought the training and onboarding process would be straightforward and tailored to help me get started effectively. However, the actual experience felt quite overwhelming and not well-organized. The training materials did not match the level or format I had anticipated, which made it difficult to understand the workflow. Furthermore, some steps seemed redundant or unclear, leaving me uncertain about how to fully utilize the software. The support offered via telephonic options was limited and did not bridge these gaps adequately. Overall, the onboarding process left me feeling frustrated rather than empowered to use the product confidently. I expected a more guided, user-friendly approach but ended up having to figure out many aspects on my own, which was disappointing given my initial expectations.