Onboarding felt mostly like figuring things out solo, which was tiring
Honestly, the onboarding for WFHI’s training felt like I had to do most of the figuring out on my own, which was pretty exhausting. The materials didn’t seem as structured or clear as I would have hoped. Instead of straightforward guidance, I often found myself piecing together bits from different sections and trying to make sense of the dialer and database features without a lot of direct help. Even when I reached out for support, the responses were slow or vague, so I spent a lot of time stuck before eventually getting loose understanding. It felt like the system expected me to be already fairly tech-savvy, and that was definitely not my situation. A much more guided walkthrough or live assistance in the beginning would have helped immensely. It’s not that nothing worked out—I did manage to get to grips eventually—but it wore me down. The part that did go well was the invoice and payment process; at least that was straightforward and predictable. The rest of the onboarding felt like one long homework assignment I was tired of doing.