Onboarding felt more confusing than smooth
The overall training and onboarding process felt more confusing than smooth for me. I found myself having to figure out several aspects without much initial guidance. There were sections in the training where instructions seemed vague, requiring me to explore the software and calling tools independently. This added unnecessary time to my learning and increased my uncertainty about whether I was using the system correctly. The database features were introduced in a way that seemed hurried, with limited examples or follow-up to reinforce understanding. Automatic updates occasionally changed the interface or options, but these changes weren’t always explained within the training, which added to the confusion. Though telephonic support was available, I had to often wait and sometimes repeat my questions, as the support agents assumed I understood more than I did at that stage. The sign-up and payment process was clear, which was the only smooth part. Overall, the experience felt disjointed and I had to do a lot of self-exploration to figure out many parts of the workflow, which was frustrating.