Onboarding felt more complicated than it should
I expected to easily find all the resources and training materials after signing up, similar to platforms I'd used before. Unfortunately, the interface to access onboarding steps was not as intuitive as I hoped, making it difficult to locate exactly what I needed. The database feature and calling tools were introduced in scattered sections, so I often had to jump back and forth instead of following a clear flow. While the dialer itself worked fine when in use, the initial setup around it felt unnecessarily complex. Compared to previous software, this made my first few days slower than expected and added to my frustration. Automatic updates attempted to smooth things but sometimes resulted in brief downtime that disrupted my training. Overall, the onboarding left me feeling less confident than I anticipated because it was hard to find concise guidance quickly. The whole experience could be summed up as more confusing than helpful at first glance, diminishing the expectation of a seamless start.