Onboarding felt like a bumpy road
I was really hopeful about the training and onboarding with WFHI software, but I found it quite frustrating when things started to go wrong. The initial setup instructions seemed clear enough, but as I progressed, I ran into technical glitches that caused delays and confusion. For example, when the dialer didn’t connect properly during a test call, the training module didn’t offer immediate troubleshooting advice, so I had to spend extra time figuring it out myself. The onboarding flow did provide basics, but I expected more support when hiccups arose in real time. What I did appreciate was the integrity of their automatic updates; they worked quietly in the background without interrupting my workflow, which was a small relief. Still, overall the whole process felt disjointed and at times a bit overwhelming due to lack of clear guidance for handling issues.