Onboarding felt incomplete but training did help
The training did offer some good insights, especially on setting up workflows, which I appreciated. However, the onboarding process required figuring out a fair amount on my own. While there was an introductory guide, many of the more nuanced features, like integrating calling tools and managing database updates, weren't clearly covered. I struggled a bit initially to understand how to configure the dialer effectively in my workflow, which slowed me down. Yet, once I worked through these gaps, the system started to feel manageable. The telephonic support was available but not always immediately responsive, leaving me to solve some problems independently. Invoicing and payment setup was straightforward with clear instructions, which was one consistent positive. So while the training provided helpful guidance, the need to self-navigate portions of the onboarding made the experience a mixed one overall.