Onboarding felt incomplete and confusing
I finished the first training module but honestly I’m not sure what comes next, and I doubt I’ll remember all the things I was supposed to do without more help. The onboarding felt rushed and some parts explained the software features in a way that wasn’t clear or detailed enough for me. I ended up having to figure out how to use the calling tools by trial and error because the instructions just skimmed over them. It also felt like they didn’t prepare me well for setting up my database efficiently. Since I struggled with these things already, I can’t imagine getting through a new update or feature rollout without needing to call support again. The trouble is that when you do reach out, the advice sometimes feels generic rather than tailored to your specific questions. I was hoping the training would leave me confident to operate everything on my own later, but that’s not the case this time. So no, I don’t think I’ll manage smoothly next time without assistance, and I’m not sure what the solution is based on what I received.