Onboarding felt confusing without clear explanations

Onboarding felt confusing without clear explanations

The whole onboarding felt quite confusing because things were not explained that clearly right from the start. I was trying to understand how to use the dialer and manage the database, but the instructions often assumed knowledge I didn't have. Some parts of the training used technical terms without breaking them down, which made it harder to keep up. I ended up guessing at some steps, which delayed progress and made the experience frustrating. I appreciate that the training covered a lot, but it seemed like it lacked enough patience for beginners needing a slower approach. The explanations could have been clearer to make onboarding easier and less intimidating.