Onboarding felt a bit disorganized overall
I found the training and onboarding process warm enough in tone but a bit lacking in clarity and order. The sequence of steps didn’t always make logical sense to me, which made it harder to follow along as I progressed. For example, I was introduced to the dialer tool before fully grasping how the database feature was intended to work within the workflow. This caused some confusion as I tried to coordinate different parts of the software. While there was telephonic support available, I felt it sometimes delayed my own learning pace. The sign-up and payment procedures were clear, but the actual training modules seemed to jump around topics instead of building gradually. I appreciate that the updates happen automatically and keep the system current without manual intervention, which was one positive aspect. However, the overall experience felt a bit disjointed, making it challenging for someone like me to stay confident throughout the process. I think the training could improve by restructuring its order to be more intuitive from a user perspective so it doesn’t feel like trying to put together a puzzle without all pieces in place.