Onboarding failed to make any progress for me
I found the training and onboarding materials to be confusing and incomplete. There were numerous gaps where I had to figure out things myself that I think should have been clearly explained in the initial training sessions. The onboarding flow felt unstructured, so it wasn’t straightforward to progress smoothly through the steps. I expected clearer guidance on using the dialer and database features especially, but had to experiment a lot without much help. Since much of the process relied on self-learning, it took much more time than I anticipated to get anything functional and productive out of the software. Despite reaching out to support, the answers were often generic and didn’t resolve the core issues I encountered during onboarding. For someone relying on training, this was quite frustrating because rather than the system making things easy to digest, the ambiguity slowed me down substantially. So the training and onboarding did not do the job for me, and as a result, I struggled to use the system effectively at all.