Onboarding failed to get me started in reasonable time
I tried to complete the onboarding and training process with high hopes but it quickly became clear that it just wasn’t working for me. The entire setup took far too long, and the instructions were confusing rather than helpful. Despite multiple attempts to get the basics running, I couldn’t get the software to function properly on my end. The call dialer was unreliable and constantly dropped calls, which made it impossible to test properly. The database feature was complicated and unintuitive, so I was unable to organize my contacts efficiently. Every time I tried to ask for telephonic support, I had to wait in long queues, and the assistance was slow and not very useful. Even receiving the invoice and completing the payment felt cumbersome due to unclear processes. I expected a smoother and faster initiation into the software but ended up wasting a lot of time with little progress. After several frustrating days, I had to give up on it. The training didn’t prepare me sufficiently, and the onboarding flow seems not optimized for new users like me who want to get going quickly. Overall, I would say the experience was disappointing and did not meet my expectations at all.