Onboarding explanations were unclear and frustrating
At the beginning, I expected the onboarding to explain the software gradually and clearly. Instead, many steps were described in a confusing way, especially when I first accessed the calling tools and dialer. The initial setup instructions were vague, leaving me unsure how to properly sync my database or configure the automatic updates. I found myself guessing what to do next instead of following a clear path. The sign-up process went fine and invoices were straightforward, but the telephonic support didn’t clarify these early points much. What worked well was that once I managed to figure out some basics, the software itself ran without crashes or major issues. Overall, the poor clarity in instructions was the biggest problem, and I think making this more user-friendly would improve the start for others like me who rely on detailed guidance from the get-go.