1 out of 51 of 5Verified customerTraining and onboarding
Onboarding explanations were unclear
I found the training and onboarding quite frustrating because the instructions were not very clear. Everything was rushed and some steps were skipped or glossed over, which left me confused about how to properly use the dialer and database features. When I tried to reach support for help, the answers were generic and didn't directly address my questions. It seemed like important details were assumed rather than explicitly explained. Given my expectations, I hoped for a clearer step-by-step introduction. Instead, I had to figure out things on my own or look for additional resources elsewhere. That was the biggest issue that diminished my confidence in using the software effectively.