Onboarding experience was tougher than expected
I expected the training process to be straightforward and informative, but it turned out to be quite different. Initially, the instructions did not cover all the aspects I thought would be included, which made it difficult to understand how to use the software effectively. The onboarding was slower than I expected and involved more steps than I had anticipated. Although the training session covered basic tasks, it seemed to miss covering some details necessary for running the calling tools optimally. However, I will say the part where they explained the database feature was clear enough. Overall, the process required more effort from my side to figure things out and adapt to the workflow. The communication was adequate but could be improved to better match the promises made during sign-up. While I appreciate the parts that were easy to grasp, most of the experience felt like I was working with minimal guidance. This was not what I anticipated before enrolling, which is why I found the training and onboarding barely sufficient for my needs.