Onboarding experience was a mixed bag at first
When I started the training and onboarding, I expected a couple of things that didn’t fully align with what was provided. The initial sessions covered the software basics well, giving a decent overview of the calling tools and dialer, which was helpful. However, the training on how to best integrate the database with my particular workflow felt a bit rushed and didn’t quite stick initially. This led to some confusion when I later tried accessing updated features; it wasn’t immediately clear how automatic updates would affect ongoing tasks. On the positive side, the onboarding flow was systematic and fairly structured. The moment it clicked for me was after spending extra time reviewing materials beyond the live sessions, which clarified much of the ambiguity. So, while the experience had some gaps between expectation and delivery, with some self-driven effort, it turned out to be worthwhile in supporting my remote setup.