Onboarding experience thoda disappointing tha
Mujhe laga tha ki training aur onboarding ka process easy aur straightforward hoga, par on platform, joh mujhe mile, wahan pe jagah jagah confusion thi. Jab main step follow kar rahi thi, tab mujhe clear direction nahi mil rahi thi ke next step kya karna hai, especially in the section where you set up calling tools and database connections. Ek baar ek cheez samajh mein aayi, phir woh change ho jati thi with an automatic update and fir se sab reset lagta tha. Itne saare updates acche hote hain only if woh smooth hoti; yahan par toh mid-work ke beech interruptions ho jaate hain. Lekin ek baat theek thi ki telephonic support close tha during office hours, par main usually alag tiger timings pe work karti hoon, toh help lena mushkil hua. Uske alawa invoicing process thoda hassle wala laga, mujhe baar baar receipts ke liye reminders bhejne pad gaye the which was annoying. Overall, mujhe jo chahiye tha training aur onboarding mein, aur jo mila, us mein gap tha; iska interface thoda cluttered lagta hai and navigating was frustrating at times. Jo onboarding experience tha, woh directly affect kar raha tha ki main software ko efficiently use karu ya nahi.