Onboarding experience lag gaya tha
Main itna straightforward aur smooth onboarding expect kar raha tha aapke software ke saath, but mujhe lagta hai ki process thoda zyada complicated tha. Training sessions mein kuch cheezein clear nahi hui, aur mujhe baar-baar support se contact karna pada guidance ke liye. Jab tak main sab steps samajh nahi gaya, tab tak kaafi time nikal gaya. Aapke software mein jo dialer aur database features hain, unko effectively use karne ke liye mujhe aur training ki zarurat padegi. Agar main dubara karunga toh definitely phir se aapko call karna padega for help, kyunki jitna maine pehla dafa seekha, utna hi tha basic level pe. Waiting and repetition bhi tha support calls mein, jo frustration badhata hai. Maine hopeful tha ki sign-up aur payment process smooth hoga, par training aur onboarding ke mamle mein mujhe lagta hai process thoda zyada tough tha. Mujhe lagta hai ki aapko onboarding experience ko thoda improve karna chahiye taaki users bina itni help ke apna kaam start kar saken.